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11847 Whittier Blvd
Whittier, CA 90601

(562) 692-1718

Customer Corner

Welcome to the Customer Corner! You can come here anytime to learn about the cleaning process, and get information and tips on how you can better take care of your clothes.

 

Recycling

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We Recycle Almost Anything

Long before recycling was recognized as a critical step toward preserving our environment, it was practiced by the drycleaning industry. We recycle almost everything- from used cleaning solvent to unclaimed garments! Here are some of the ways drycleaners keep waste to an absolute minimum:

  • Drycleaning Solvent - Drycleaning solvent is readily reused and recycled on-site through distillation, filtration and drying. Sprecial stills and filters remove impurities from used solvent, leaving it crystal-clear and ready to be used again. As garments are dried, solvent vapors are recaptrued and condensed back to liquid from for reuse.
  • Polyethylene Garment Bags And Hangers - Today most drycleaners participate in programs through their supply distributors to recycle polyethylene("poly") garment bags and hangers. Often special recycling bins are provided in the front counter area. It's a good idea for customers to first remove all staples and tags or receipts before returning the bags.

FAQs - Frequently Asked Questions

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Does Frequent Drycleaning Shorten The Life Of A Garment?

To the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibers. Also, insects are attracted to soiled clothes and will cause further damage.

When A Garment's Label Says "Washable," Does This Mean It Cannot Be Drycleaned?

Not necessarily. The Care Laber Rule states that only one suitable method of care must be on the label. Cleaners usually follow the care instructions, unless otherwise requested. If you want your washable items drycleaned, the cleaner may ask you to sign a waiver.

Are Suede And Leather Cleaned The Same Way As Other Fabrics?

No. Special procedures and additives are used on leathers to help retain their color and texture. Sometimes suede and leather are redyed to replace color loss. It is not always possible to replace or match the colors.

Does Drycleaning Shrink Clothes?

Usually not. The drycleaning process is carefully controlled by professional cleaners.

Should I Store My Clean Garments In The Plastic Bag They Are Returned In?

The bags are provided by the cleaner to protect the garment until you get it home. It is best to store garments uncovered or in fabric garment bags.

Is It Safe To Wetclean A Garment With "Dryclean Only" Care Instructions?

When determining if a garment can be safely wetcleaned, the cleaner will look at the fiber content, fabric construcion, colorfastness, trims, and other components such as interfacings and linings.

Cleaning Tips

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Here are some tips that can help you get the most from your cleaning dollar:

  1. Bring a garment in for professional cleaning as soon as possible after staining occurs. Stains and soil left too long can be impossible to remove and will shorten the life of your garment.
  2. Discuss any stains with your cleaner. Be especially sure to point out light colored or invisible spills, such as those from soft drinks, fruit juices or white wine.
  3. Allow perfumes, lotions, deodorants, antiperspirants, and other toiletries to dry before you get dressed since these products can contain ingredients, that affect some dyes.
  4. Protect your garments from excessive perspiration, especially silks, because it can cause many dyes to discolor.
  5. Have matching pieces cleaned together, including bedspreads and drapes, so that any color loss will be uniform and pieces will still match.
  6. Protect your garments from prolonged exposure to direct sunlight or strong artificial light. Keep in mind that even indoor lighting can affect some dyes.
  7. Don't press stained or soiled clothes. The heat may set some stains.

Stains

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Clothing stains are one of the main reasons people seek the help of their drycleaner. With their special solvents, equipment, and training, drycleaners can remove some of the most disastrous looking stains with relative ease. Successful stain removal depends largely on the nature of the stain, the type of fabric, and the colorfastness of the dye. Ink stains and dried paint, for example, can be impossible to remove. Also, some fabrics and dyes are not made to withstand the use of cleaning or stain removal agents.

"Invisible" Stains

Many stains that are caused by food, oily substances or beverages may become invisible when they dry. But later on, with exposure to heat or the passage of time, a yellow or brownish stain will appear. This is caused by the oxidation or caramelizaton of the sugar in the staining substance. It is the same process that makes a peeled apple turn brown after exposure to air.

You can help your drycleaner do a better job by pointing out such stains when you take a garment to be cleaned. The cleaner often treats these stains prior to cleaning, since the heat of drying or finishing may set the stain.

Perspiration Stains

Perspiration can also cause problem stains, particularly on silk and wool garments. Perspiration left in a silk garment can eventually cause deterioration of the silk fibers.
Repeated exposure of a garment to perspiration and body oils can create a permanent yellow discoloration and an objectionable odor. In addition, perspiration can react with the dye or sizing in the fabric, making it even more difficult to remove the stain. Clothing frequently worn or heavily stained also requires frequent cleaning, especially clothes heavily soiled with perspiration.

Color Loss

There are many substances consumers may encounter in the course of a day that can cause a color loss. In many instances, the discoloration does not appear until the item is cleaned.
Stains that can cause color loss include:

  • Alcohol: Perfumes, colognes, skin fresheners, aftershave, hair spray, lotions, medicines, and alcoholic beverages can cause a stain which appears as a white or cream center with a dark dye ring around the edges.
  • Bleach: Home bleaches, hair care products, disinfectants, acne preparations, skin lotions, medicines, and cleaning products can cause a change or loss of color depending on the types of dyes used in the fabric. For example, blue dye can turn orange or white.
  • Acids: Perspirations, deodorants, hair preparations, and fruit juices appear as an orange or red discoloration in areas contacted by an acid. The color change usually appears after a period of time or with exposure to heat in cleaning or pressing.
  • Alkaline: Cleaning products, toothpaste, soap, detergents, shampoo, skin preparations, and in some cases, perspiration, may appear as a yellow, green or cream color on many fabrics. This type of color change may not appear until the stained area has aged or the item is exposed to heat in a cleaning process.
  • Salt: Medicines, perspiration, beverages and foodstuffs, gutter splash, and salty water from the ocean or snow removal slush can result in a change in color on wool fabrics.

How You Can Help

To help your drycleaner do a better job of stain removal, we suggest the following:

  1. Never put a garment away with spills or stains on it. The warmth of a closet and exposure to natural or artificial light and to the atmosphere can contribute to setting a stain.
  2. Bring in a stained garment as soon as possible, preferably within a few days, to prevent the stain from setting.
  3. Do not iron stained or soiled clothes; this will set stains and drive the soil deeper into the fabric. Always have soiled clothes cleaned before ironing.
  4. Do not attempt home stain removal with either water or a cleaning fluid without testing first for colorfastness. Wet an unexposed area, such as an inside seam, and blot with a paper towel to make sure the color is fast.
  5. Never rub a stain, especially when attempting to remove a stain from silk. Blot the stained area. This will help remove the staining substance without spreading the stain and will avoid damaging the fabric.
  6. Inform your drycleaner of the location of specific stains and any procedures you have used to remove them, even if the stains are no longer visible.

Care Labels

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Background

The Federal Trade Commission (FTC) requires manufacturers to attach a permanent label to textile garments that provides directions for their care. According to the 1972 Care Label Rule and its 1984 amendments, manufacturers and importers must list at least one method of safe care for a garment. The Rule covers all textile clothing except footwear, gloves, hats, suede and leather clothing, and household items, such as linens.

The Care Label Rule stipulates that the care label is easily found, will not separate from the garment, and will remain legible during the garment's useful life. The label must warn about any part of the recommended care method that would harm the garment or other garments being laundered or drycleaned with it. It also must warn when there is no method for cleaning a garment without damaging it.

Symbols also may appear on a care label to supplement written instructions. When a garment carries an international symbol tag, all care methods will usually be listed. If you are not sure of a symbol's meaning, ask your local cleaner to explain it to you.

May I Remove The Care Labels

Garments are required to have a care label attached at the time of purchase so that you can take care instructions into consideration when you buy an item. Removing the care label entails some risk, as full information or warnings regarding proper care will no longer be available to you or your cleaner.

Cleaning Methods - Definitions

Dryclean: Uses normal drycleaning fluid found in any commercial or coin-operated drycleaning establishment. The process may include moisture added to the fluid, hot tumble drying (160º), and pressing by steam press or steam air-form finishing.
Professionally Dryclean: Restricts the drycleaning process to methods possible only in commercial drycleaning plants. "Professionally Dryclean" must be accompanied by further information, such as "use reduced moisture," "low heat," or "no steam finishing."
Machine Wash: Indicates use of either a commercial or home washing machine. Other information may be added giving specific washing temperatures, size of the load, or drying procedures.

Does "Washable" Mean It Also Can Be Drycleaned?

If a garment's care label says "washable," it may -or may not- be safely drycleaned; there is no way of telling from the label. A manufacturer or importer is only required to list one method of safe care, no matter how many other methods also could be used safely. The manufacturer or importer also is not required to warn about other care procedure that may not be safe. The International Fabricare Institute (IFI) supports voluntary "alternative labeling" by manufacturers to inform consumers of all satisfactory care methods.
If you request a method of cleaning not listed on the care label, a cleaner may ask you to sign a consent form. With or without the form, cleaners who accept garments for cleaning are obligated to clean them in a professional manner, to the best of their ability.

What If You Follow The Label And A Problem Develops?

If you or the cleaner follow the manufacturer's instructions and the garment is damaged, you should return the garment to the store and explain what happened. If the store will not resolve the problem, ask for the manufacturer's name and address and write to the company. Provide a full description of the garment and state all the information that is given on the labels and tags. Estimate how many times the garment has been washed or drycleaned, and provide the full name and address of the store where it was purchased.
You should also send a copy of your complaint letter to the Federal Trade Commission, c/o Correspondence Branch, Washington, D.C. 20580. The FTC cannot resolve your individual problem, but the information you and other consumers supply may reveal a pattern or practice requiring the Commission's attention. If you have purchased clothing that has no care label attached, you should contact the FTC, giving the name and address of the store and manufacturer.